This is the 1st of the 3 CCST Certifications I studied.
During my 20 years of doing Technical work, the practice test was very easy to pass.
I use Udemy for study resources and G-Metrix for practice tests. The same G-Metrix I use for Microsoft Office Specialist examinations.
On the exam and the practice test, you learn about not just basic technology, you need to understand the ticketing system when doing IT Support such as prioritising IT Support ticket when you work as an IT Helpdesk/Support, how you write and log Support Tickets, gather information from the end user when they had IT issues. Learn the troubleshooting tool, understanding basic security, Remote Tools and as well as basic networking.
By the way, they will briefly include Linux, MacOS and Android questions in the mix.
I did pass the exam successfully with a good score which is above 750 which is more than expected as the passing score is 700 points out of 1000.
I did enjoy the exam as this is similar to CompTIA A+. I remember doing the CompTIA A+ exam which was in 2009 which was few attempts to pass.
Since years goes pass the IT Support and CompTIA A+ exam has expanded because of all the new technologies evolved. Also, the IT Support is not longer about Desktop and Laptop, it is beyond that as this has include Mobile phones as my manager always say that 'Mobile Phones are just like PCs' which he is correct.
Since I pass this exam I have now regained my Cisco Certification Status since 2019 because I let my CCNA Networking Certificate expired and I did not renew it.
The next exam is the CCST Networking.
