Cisco Certified Support Technician - Part 2: Networking

This is the 2nd of the 3 CCST Certifications I studied and pass.

This is an interesting study as this was remind me of CompTA Network+ in 2010 where I was doing the 2005 version of Network+ (N10-003) as when I booked the exam the N10-003 was required and booked the 2009 version instead (N10-004) which I failed because there was very new stuff included IP6 and security side. Then resort to restudy again because of new technology. After the 5th attempt, I manage to pass. The best part was I was lucky because if I failed the 5th time I have to wait another year to resit and also CompTIA introduce the 3 year certification renewal so I got this CompTIA Network+ Certificate before 2011 or else Network+ will be under CE version (Continuing Education).

Now today, I am doing another Network exam, 14 years later. This time the Cisco Round.

There are lots to learn and throughout the years of Networking, a lot of things changed such as IP6, security and the cloud are in the picture.

I use Udemy for study and G-Metrix for practice test.

I spend 2 weeks to study the practice test before the exam.

On the exam, the exam covers network switch, screenshot of the command use in Cisco, understanding Address, Subnets, Diagnosis and the Concepts.

The subject itself is more Cisco based version of CompTIA Network+.

On the exam results, I though I fail because I did not get most questions correct, however I got a good score because of the partial credits accumulate the score which I did not see coming.

At the end I did pass the exam because of partial credit score.

It was a hard and shocking pass, but at the end of the day, 'Pass is a Pass'.

Cisco Certified Support Technician - Part 1: IT Support

 

This is the 1st of the 3 CCST Certifications I studied.

During my 20 years of doing Technical work, the practice test was very easy to pass.

I use Udemy for study resources and G-Metrix for practice tests. The same G-Metrix I use for Microsoft Office Specialist examinations.

On the exam and the practice test, you learn about not just basic technology, you need to understand the ticketing system when doing IT Support such as prioritising IT Support ticket when you work as an IT Helpdesk/Support, how you write and log Support Tickets, gather information from the end user when they had IT issues. Learn the troubleshooting tool, understanding basic security, Remote Tools and as well as basic networking.

By the way, they will briefly include Linux, MacOS and Android questions in the mix.

I did pass the exam successfully with a good score which is above 750 which is more than expected as the passing score is 700 points out of 1000.

I did enjoy the exam as this is similar to CompTIA A+. I remember doing the CompTIA A+ exam which was in 2009 which was few attempts to pass.

Since years goes pass the IT Support and CompTIA A+ exam has expanded because of all the new technologies evolved. Also, the IT Support is not longer about Desktop and Laptop, it is beyond that as this has include Mobile phones as my manager always say that 'Mobile Phones are just like PCs' which he is correct.

Since I pass this exam I have now regained my Cisco Certification Status since 2019 because I let my CCNA Networking Certificate expired and I did not renew it.

The next exam is the CCST Networking.