Before I get into this post, I will mention about my previous post about how I am planning to do the new MOS (Microsoft Office Specialist) in Office 365 Apps certification. However I put this on hold because there were delays of the online proctor which will start in months from now and some providers did not do the exams at the time. So until then, I decide to learn ITIL v4 until the online proctor becomes available to do the new MOS exams.
Now, let us get into ITIL v4
The reason for the title because I did the ITIL Course in 2012 and this was based on ITIL v3.
The readers who do not know what ITIL acronym is. ITIL stands for Information Technology Infrastructure Library.
The readers who do not know what ITIL acronym is. ITIL stands for Information Technology Infrastructure Library.
The reason decide to do the new ITIL v4 exams because I like to keep myself up to date with the ITIL process model.
When I look at the ITIL v4, there are few differences then the previous ITIL.
I learn about that the practice management has evolved such as Continual improvement, IT Security Management as now alot of things are now in the cloud. Portfolio Management has merge with Service Portfolio and Business Relationship management.
I learn about that the practice management has evolved such as Continual improvement, IT Security Management as now alot of things are now in the cloud. Portfolio Management has merge with Service Portfolio and Business Relationship management.
Unlike v3, v4 has now got 4 key framework components (Service Value System (SVS), Service Value Chain (SVC), 4 Dimensions of Service Model and ITIL Guiding Principles.
The Service Lifecycle is now become Service Value System such as Continual Service Improvement where the organisation/company evaluate the technology and resources they use (what need to keep, upgrade and change).
The Service Lifecycle is now become Service Value System such as Continual Service Improvement where the organisation/company evaluate the technology and resources they use (what need to keep, upgrade and change).
More information between ITIL v3 and ITIL v4:
Link = https://www.globaledulink.co.uk/the-differences-between-itil-v3-and-itil-v4
Link = https://www.globaledulink.co.uk/the-differences-between-itil-v3-and-itil-v4
The exam:
PeopleCert now governs ITIL, Prince2, DevOps and Scrum. Even Axelos runs ITIL but I have to book the ITIL exam from PeopleCert.
I remember I book the ITIL v3 exam over 10 years ago. When I took the exam, 1st was through ISEB which I failed 1st and then I done a retake from EXIN which I pass a long time ago when I received 'ITIL Foundation Certificate in IT Service Management'.
Over a decade later into 2023. I took the v4 exam and I just passed. Even I studied and practice hard for 2 months.
Over a decade later into 2023. I took the v4 exam and I just passed. Even I studied and practice hard for 2 months.
I remember a decade ago technicians told me that is a dry and boring subject which I agree, even now it still is, however it is worth it.
Since I pass the exam, PeopleCert has change the rules saying that is anyone pass the ITIL v4, new version of Prince2 and other exams run by PeopleCert is now become a 3 year certification. Basically means I have to renew every 3 years which is understandable.
My view about the 3 years is I am not worried because if my new one expired as I have no plans to renew it after 3 years, I still keep the 10 year old ITIL Certificate which is good for me.
The question to IT people out there is "Is the ITIL Certification is worth it?"
I say 'Yes'. Because it may be a 'dry subject' however you will learn who the whole of how the IT Services works in general. Also many people say that this will also help you get to the IT Service Desk Role before you move up in the IT world.
I say 'Yes'. Because it may be a 'dry subject' however you will learn who the whole of how the IT Services works in general. Also many people say that this will also help you get to the IT Service Desk Role before you move up in the IT world.
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